Support
Help with Atmivo, your diary and your data.
Talk to us
Email us with your iOS version, Atmivo version and a short description of the issue. Do not include passwords, payment details or health records unless they are necessary and you choose to share them.
Email supportsupport@kinapp.dev
Export my records
In the app, open Settings and choose the records export option to create a CSV. PDF reports are available from the Diary report flow where enabled. Exported files are sensitive: share them only with people and services you trust.
Delete a cloud diary account
Open Settings → Cloud diary and use Delete account. This deletes the cloud account and its active server records. The local diary remains on your iPhone and must be removed separately if you want to erase it too. See the Privacy Policy for backup and separate subscription data.
Manage a subscription
If you purchased a subscription, manage or cancel it in your Apple Account subscription settings. Deleting Atmivo or a cloud diary account does not cancel an Apple subscription. Apple handles App Store payments and refund requests.
Request access or deletion of personal data
Contact support@kinapp.dev and describe your request. We may need to verify that you are the account holder. Never send your password. Records stored only on your device are not remotely accessible to us.
Support cannot provide medical advice or emergency assistance. For urgent medical concerns, contact local emergency services or a qualified healthcare professional.
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